What happened

At approximately 7:30 AM local time this morning, our Phoenix (AZ1) datacenter began experiencing network disruptions due to a rise in temperature. This was caused by the failure of multiple cooling units within the facility after overnight storms in the area, which eventually caused a shutdown of all equipment in the building — including network providers and power to servers.

Current status

• Approximately 50% of building cooling is back online
• Within the next 2–4 hours, on-site engineers expect to regain access to assess the equipment safely
• Once cleared, network access and server power will be restored progressively

Who is affected

What we're doing

Our team is in direct contact with the datacenter and monitoring recovery closely. We will post updates on this page as new information arrives.

We take this seriously — your business depends on your website being online, and we're doing everything we can to restore service as quickly as it is safely possible.

Migrating to our newer US East infrastructure

We have been migrating customers to our newer, more resilient US East (Virginia) infrastructure over the past several months. Customers already on the new infrastructure are not affected by today's incident.

If you would like to migrate your account, please open a support ticket and our team will migrate your account at no additional cost.

Stay updated

We will update this page as the situation develops. You can also open a support ticket if you need immediate assistance or have questions about your specific account.

Thank you for your patience.
— The Whostpress Team